Online Shopper FAQ
CVC/CVV2 is an anti-fraud security feature that helps to verify that you are the rightful owner of the credit card to be used in the transaction.
For MasterCard/Visa, the three-digit CVC/CVV2 number is printed on the signature panel at the back of the card, immediately after the card’s account number.
* Card Verification Code (CVC) is a name given by MasterCard for its three-digit security code at the back of the credit card.
* Card Verification Value 2 (CVV2), also known as the Visa three-digit code, is a name given by Visa for its three-digit security code at the back of the credit card.
The transaction confirmation email is automatically generated by our system and sent to the email address you entered when making your payment on the online store's website. We do not save this email and cannot resend it to you.
Please contact us directly for further assistance at +632 8511 8688 or [email protected].
In the first instance, please contact the online store that you have ordered from. They are responsible for any queries relating to the payment and fulfillment of your order at all times.
Please contact the online store from which you made the purchase. The store is responsible for any queries relating to the payment and fulfillment of your order at all times.
The store contact details should be displayed on their website, the store’s purchase receipt, and on iPay88’stransaction confirmation email.
As a Payment Service Provider, iPay88 only provides the stores with the ability to accept payments securely over the internet. We do not handle the goods and we are not authorized to cancel orders or give refunds.
Please contact the store from which you made the purchase. If you have already contacted the online store and your query cannot be answered by any of the FAQs, please contact us at (+632) 8511-8688 or [email protected].
iPay88 only follows the payment amount given and indicated by the store from which you made the purchase. If the amount is incorrect, please contact the store immediately.
To confirm the delivery timeline of your order, please contact the online store from which you made the purchase. The online store is responsible for any queries relating to the payment and fulfillment of your order at all times.
The store contact details should be displayed on their website, the store’s purchase receipt, and on iPay88’s transaction confirmation email.
If you have been unable to contact the online store from which you made the purchase, please contact us directly for further assistance at +632 8511 8688 or [email protected].
As a Payment Service Provider, iPay88 only provides online stores with the ability to accept payments securely over the internet. It is the online store’s responsibility to confirm acceptance of your order, inform you of the delivery schedule, and handle any queries you may have relating to the payment and fulfillment of your order. You may check the delivery policy followed by the online store through its website.
iPay88 is not informed of the exact reason why the transaction has been declined by your bank. The reasons, why your payment was declined, may be due to the following:
- Some of the card or personal details entered do not match the information held by your Card Issuer.
- You do not have enough cleared funds on your card to cover the amount of the purchase.
- Your card has been reported as lost or stolen and been canceled by your Card Issuer.
- Your card has or is due to expire and has been replaced by your Card Issuer.
- Your card has recently been replaced by your Card Issuer but has not yet been activated.
- Your card cannot be used to pay for goods or services in a Cardholder-Not-Present environment (online or over the internet).
- There may be a problem with your Card Issuer's authorization system.
- You have not activated the 3-D Secure Authentication (Verified by Visa and MasterCard SecureCode) of your card.
When you submit your payment details, the iPay88 payment service will request authorization from your Card Issuer and carry out any fraud screening checks the online store may have placed. Depending on the outcome of the authorization request, you will see either a successful or a failed message on your screen, which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with the online store. It will be sent by iPay88 to the email address you have provided when entering your payment details. If you receive more than one email and you have only made one purchase, please contact the store from which you made the purchase, and inform them that you have placed multiple orders by mistake. They will be able to arrange a refund if necessary.
Please note that authorization of your payment does not guarantee acceptance and fulfillment of your order by the online store. The online store is responsible for confirming your order has been accepted and for delivery of your goods or services at all times. If you have any doubt about the status of your order, please contact the online store from which you made the purchase. Provide them with the necessary details so that they advise you about your order status. The store contact details should be displayed on their website, the store’s purchase receipt, and on iPay88’s transaction confirmation email.
This is because one of our merchants requests you to pay them online for your purchase via our service called iPay88 Email Payment.
You will receive a transaction acknowledgment email from iPay88 when your transaction at iPay88’s Payment Page of the merchant’s store is successful.
This may have happened because a legitimate shopper made a mistake when typing their email address and you received their purchase confirmation email by mistake. This could also be due to a fraudulent transaction. Please contact your bank immediately to find out if any unknown transactions have taken place.